Before you can access the StoneShot Platform, you’ll need a user account. This Username and Password has permissions specific to how you need to work.

Any changes you make (such as editing an email or importing and exporting data) are audited against your account, so it’s important that you don’t share your account with other users.

As a new user, we’ll send you a welcome email with a link to set your password and login.

Logging in

To login go to, click on Login and enter your Username and Password.

Note that if you enter an incorrect Username/Password combination five times your account will be locked.

If you forget your username or password, you can click on Forgot? and complete your details as required on the screen here.

You will then be sent an email allowing you to reset your password. When you’re logged in you’ll see the Home page.

Accounts come in a variety of permission levels, as follows below:

ViewerViewers can log in and look around the platform.  All content is read-only to these users.
OwnerOwners can create, update and delete contacts. They can’t create any content and can view campaigns.
AuthorAuthors can create, update and delete all content. They can’t view contacts and can only view campaigns.
StandardStandard users of the platform can manage content, contacts, campaigns and events.
ManagerManagers can do everything in StoneShot apart from creating new users and managing account settings.
AdminAdmins have total access to StoneShot. They can do everything including creating new users and managing account settings.

Setting up new users

To create new users, you will need to be an Admin user. If you’re unsure if you’re an Admin User, please contact As an Admin user, you can create new users by following the below steps:

  • Open the app and, on the left-side menu, select ‘Options’ and then ‘Users’.
  • In the Users page, you will find two green buttons at the top-right corner, ‘Request’ and ‘New User’. Click on the ‘New User’ button.
  • A popup will appear where you will be able to set all the new user’s details and settings.
  • Then click ‘Save’ to setup the user.
    • Note: If your database has Single Sign On enabled, then the “Auto-create user” and “Enable Single Sign on” checkboxes need to be ticked, the user will then automatically be created upon saving.
    • If your database does not have Single Sign On enabled, then the “Auto-create user” and “Enable Single Sign on” checkboxes need to be unticked and the user will receive a “New user” email which they will need to open and click to complete their account.


Take a look at our User Management video below for more details.